Flee The Facility - Gemstone Horizon Hoodie

SHOPPING QUESTIONS

How quickly do you process and ship your orders?

Your order will be processed within 24 hours of receiving your order. When your order is ready, we ship it out immediately to you.

How can I track my order status?

Once an order is placed, an email will be sent to each customer with the tracking number and instructions on how to track the order after your order has been shipped.

Note: Please give the tracking number 24-48 hours to update. 

How long will it take for my order to arrive?

After your order has been shipped, arrival times on all orders depend on what shipping method was chosen.

Domestic shipping:

Standard - 3-7 business days

International Shipping:

Standard- 5-15 Business days depending on the country

Do International orders have to pay custom fees?

Most orders do not, depending on where you live. We have warehouses with our products all around the world. We will work with you personally if there are any issues. We have no control over custom fees and they vary from country to country. Customers are responsible for paying all customs fees if there are any. 

How to contact us:

If you have any questions about your order, please feel free to email us at shop@lootbloc.com. 

Is your ordering system secure?

Yes, we have a multi secure software, including Shopify, built to protect your privacy.

What payment methods can I use?

We accept all major credit cards, PayPal, Shop Pay Installments, and Amazon Pay which can all be found at checkout.

ORDERING QUESTIONS

I tried to place an order, but my payment did not go through. However, I checked my credit card statement and I see a pending charge from the store. What happened?

This is a common issue that happens to many customers. If you see any errors stating that the billing info is incorrect or the card info was not accepted that unfortunately means your order did not go through. The pending charge on your credit or debit card just means that our system attempted to charge your card. Please give it 1-3 business days and that charge will disappear from the account and will go back on your card.

I keep getting an error that says, “Zip code does not match billing address.” Why is that?

For your order to go through, you must provide us with the zip-code of where you receive your credit card statements. If you supply the wrong zip-code, you order will not go through.

 If you received this error message but you were still charged on your credit card, that means your order did not go through. The pending charge on your credit or debit card just means that our system attempted to charge your card but was unsuccessful. Please give it 1-3 business days and that charge will disappear from the account and the money will go back on your card.

RETURN AND EXCHANGE QUESTIONS

How to do a return or an exchange?

We do accept returns and exchanges on all their orders as long as the item is in its original and sell-able condition. We accept exchanges of up to 60 days after purchasing the item. We only accept items in their original, new condition. Washed items and/or with animal hair are not eligible for returns/exchanges. Unfortunately, we do not accept returns on any form of hats, socks, or underwear due to hygienic reasons. All returns and exchanges should be handled through our contact email: shop@lootbloc.com.

GEAR & APPAREL QUESTIONS

Shrinking Item?

For most of our products we do recommend washing with cold water and hang drying, we would not recommend using a dryer as they might damage or shrink the items. Some products can shrink more considerably than others depending on the materials used. Items that have been washed are not eligible for returns or exchanges.