Estimated shipping dates are provided on the product page. Please note that these dates are subject to change due to production schedules or unforeseen delays. We will keep you updated via email with any changes.

Your payment will be processed at the time of purchase to secure your plushie in the production run.

We do not offer refunds, returns, or exchanges on Pre-order products as per our refund policy. If a campaign is not successful, you will be refunded your money in 5-10 business days after the campaign ends.

Yes, we offer international shipping to select countries. Shipping fees and delivery times may vary based on your location.

Shipping costs are calculated at checkout based on your shipping address and the weight of your order.

Once your plushie ships, we’ll send you a confirmation email with a tracking number and a link to track your package.

If your order hasn’t shipped yet, we can update your shipping address. Please contact customer support as soon as possible.

Yes, our plushies are made with high-quality, non-toxic materials and are suitable for children aged 3 and up.

Our plushies are made out of high quality materials: polyester fibre and polyurethane cotton.

Generally speaking, most of our pre-order campaigns are limited edition plushies. We may choose to bring some back in the future.

Absolutely! You can order as many plushies as you’d like.

We do not accept returns or exchanges for pre-order campaigns.